FAQ — Pivot Property Solutions

Question 1

Is Pivot a full-service brokerage?

Accepted Answer

Yes. Pivot provides professional listing representation throughout the selling process — from pricing strategy and marketing through showings, offer review, negotiations, and closing. You have a licensed real estate professional guiding you at every step.

Question 2

Why can you charge only 1.5%?

Accepted Answer

Pivot operates with a leaner business model and lower overhead than traditional brokerages. We've built a more efficient operation so we can pass those savings directly to homeowners — without reducing the quality of representation you receive.

Question 3

What exactly does the 1.5% cover?

Accepted Answer

The 1.5% is Pivot's listing-side commission. It covers full brokerage representation on the seller's side — pricing guidance, MLS listing, marketing, showing coordination, offer review, negotiations, contract management, and support through closing.

Question 4

Does 1.5% include buyer-agent compensation?

Accepted Answer

No. The 1.5% is Pivot's listing-side commission only. Buyer-agent compensation is a separate item and is handled according to your listing agreement and the terms of each transaction. We'll walk you through how this works and discuss the options during your consultation.

Question 5

Do I have to pay anything if my house doesn't sell?

Accepted Answer

Commission is earned at closing — if your home doesn't sell, you don't owe a listing commission to Pivot. Specific terms are outlined in your listing agreement, which we'll review with you before you sign anything.

Question 6

Do you provide professional photography?

Accepted Answer

Professional photography is included with every Pivot listing. Quality visual marketing is a core part of how we present your home — it's not an add-on.

Question 7

Will my home be listed on the MLS?

Accepted Answer

Yes. Your home will be listed on the MLS as part of your listing agreement, giving it full exposure to buyers and cooperating agents across the market.

Question 8

Who handles showings?

Accepted Answer

Pivot coordinates and manages showings on your behalf. We handle scheduling with buyers and their agents so the process stays organized and you stay informed.

Question 9

Who negotiates offers?

Accepted Answer

Pivot does. Negotiating on your behalf is a core part of what you're hiring us for. We review every offer with you, advise on strategy, and handle all negotiations to help you get the best possible outcome.

Question 10

Do you work with buyers?

Accepted Answer

Pivot's current focus is on listing representation for homeowners. If you're also looking to purchase, reach out and we can discuss what options may be available.

Question 11

What areas do you serve?

Accepted Answer

Pivot is currently serving the High Country region of North Carolina, including the counties of Alleghany, Ashe, Avery, and Watauga with plans to cover neighboring Virginia counties in early 2027.

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